Help Centre

Raising a support case.

Our working hours are Monday to Friday 9:00am to 5:00pm GMT excluding bank holidays in England.

Please note - we have an IT team for the Lucky Voice software itself and not for the Audio / TV / screen issues.

FAQs.

  • This depends on many factors – what space you have available, whether or not you can use any of your existing AV and PA equipment, the quality of your furniture and fixtures, your access to labour, etc. But, from our experience, a 10-person pod measuring 3.5m x 2.8m will cost on average: Option A: budget conversion of VIP area using some existing AV - £575 per square meter or £5,910 Option B: mid-range build from new - £1,344 per square meter or £13,825 This doesn’t include your mechanical equipment costs.

  • Our pods are fitted with the following: - 1x 32” LCD flat screen - 1x all-in-one touchscreen PC - 1x full range speaker - 2x wireless microphones - 1x surge protector - Wireless router - Power supply unit. We can provide you with an equipment spec you’ll use when sourcing your hardware.

  • We charge a fixed monthly fee that covers your software license, content (including updates) and IT support. Please email solutions@luckyvoice.com.

  • There are a great number of unknowns in this equation, but our experience shows that a 100% ROI on option A and B builds is easily achievable. What is the average proportion split between room hire and wet revenues? The average works at around 45% dry revenue, 55% wet revenue.

  • The minimum size we recommend is 3 x 3 cubic meters, the maximum is 3.4 x 4. One per venue How many people is that? This size will hold between eight to 15 singers. Our experience tells us that these numbers yield the highest wet spend per head and promote the best customer experience. Do you have a blueprint of a typical setup? Yes, we can supply detailed information to help your fitters and installers. This covers pod design, soundproofing, AV and PA setup, equipment and much more.

  • A typical build takes up to two weeks on average.

  • Your fixed monthly fee covers your content license and includes the regular additions we make to our catalogue. This doesn’t cover your venue karaoke license – you have to secure this yourself as an add-on to your existing license with the PRS (or equivalent body in your territory).

  • We have granted exclusivity in some cities; depending on your location and market, restrictions may or may not apply. Speak with us directly about this – we’ll determine whether or not your venue presents a potential conflict.

  • We can; however, research and detailed costing exercises have shown that delivering a self-contained unit is more expensive than customising an existing space. It’s also worth considering how a prefab pod’s set size will limit your site options.

  • Years spent successfully marketing our own venues has shown us what works and what doesn’t. We’ll help you with best practice advice and share some of our tricks of the trade.

  • Do I have dedicated help? We provide IT maintenance and support services.Costs are included in your monthly fee for- Phone, email and remote support during business hours, Monday to Friday,9am to 5pm . Services will be extra as per contracT for Unit collection, replacement, and repair in the event of a hardware fault. Any and all repairs on the units due to hardware failures, wear and tear and general use for the life of the units

Marketing

When you are with us, you are part of our band. You have full use of the “Powered by Lucky Voice” brand and marketing material to support comms, download logos here